Choosing the right pool builder is crucial for ensuring a high-quality, durable, and cost-effective swimming pool. Here are the key steps to help you make the best decision:
1. Define Your Needs and Budget
Decide on the type of pool: inground vs. above ground, concrete, fiberglass, or vinyl liner.
Consider additional features like waterfalls, lighting, heating, or automation.
Set a realistic budget, including maintenance costs.
2. Research and Gather Recommendations
Ask friends, family, and neighbors for referrals.
Read online reviews on Google, Yelp, and the Better Business Bureau (BBB).
Check social media and pool builder websites for photos and customer feedback.
3. Verify Credentials and Experience
Ensure the builder is licensed, insured, and bonded in your state.
Check for industry certifications (e.g., Certified Pool Builder (CBP)).
Ask how many years they’ve been in business and request examples of past projects.
4. Evaluate Their Portfolio and References
Request to see completed pools similar to what you want.
Contact past customers to ask about their experience with the builder.
Check if the builder has handled projects of similar scale and complexity.
5. Contracts
Read contracts carefully and clarify payment schedules, completion dates, and potential extra costs.
Avoid builders who ask for a large upfront payment (more than 10-20% deposit).
6. Check Communication and Customer Service
A good builder should be responsive, transparent, and knowledgeable.
Ask how they handle delays, unexpected issues, and post-construction support.
Ensure they provide clear documentation for warranties and maintenance.
7. Visit Active Worksites
Seeing a builder's current projects can give insight into their work quality and cleanliness.
Observe the crew’s professionalism and organization.
8. Understand Warranty and Post-Installation Support
A reliable builder should offer warranties on both construction and equipment.
Ask about ongoing maintenance services or recommended third-party maintenance providers.