The Pool Builder and choosing your pool contractor

Choosing the right pool builder is crucial for ensuring a high-quality, durable, and cost-effective swimming pool. Here are the key steps to help you make the best decision:

1. Define Your Needs and Budget

• Decide on the type of pool: inground vs. above ground, concrete, fiberglass, or vinyl liner.

• Consider additional features like waterfalls, lighting, heating, or automation.

• Set a realistic budget, including maintenance costs.

2. Research and Gather Recommendations

• Ask friends, family, and neighbors for referrals.

• Read online reviews on Google, Yelp, and the Better Business Bureau (BBB).

• Check social media and pool builder websites for photos and customer feedback.

3. Verify Credentials and Experience

• Ensure the builder is licensed, insured, and bonded in your state.

• Check for industry certifications (e.g., Certified Pool Builder (CBP)).

• Ask how many years they’ve been in business and request examples of past projects.

4. Evaluate Their Portfolio and References

• Request to see completed pools similar to what you want.

• Contact past customers to ask about their experience with the builder.

• Check if the builder has handled projects of similar scale and complexity.

5. Contracts

• Read contracts carefully and clarify payment schedules, completion dates, and potential extra costs.

• Avoid builders who ask for a large upfront payment (more than 10-20% deposit).

6. Check Communication and Customer Service

• A good builder should be responsive, transparent, and knowledgeable.

• Ask how they handle delays, unexpected issues, and post-construction support.

• Ensure they provide clear documentation for warranties and maintenance.

7. Visit Active Worksites

• Seeing a builder's current projects can give insight into their work quality and cleanliness.

• Observe the crew’s professionalism and organization.

8. Understand Warranty and Post-Installation Support

• A reliable builder should offer warranties on both construction and equipment.

• Ask about ongoing maintenance services or recommended third-party maintenance providers.